How to Apply for a Certificate of Good Conduct in Kenya

A certificate of good conduct also known as a police clearance certificate is a document given by the police indicating your criminal record status. It has become a key document with most organizations such as employers requesting it. Due to this importance, let’s look at how to apply for a certificate of good conduct.

Below are some of the key requirements to get the certificate

1. National identity card/ Birth certificate if you are under 18 years of age.
2. Processing fees. This is normally 1,050 Shillings
3. 2 copies of the payment invoice
4. A copy of the C24 form.

Application process

Step 1: Log in to the Ecitizen portal. If you don’t have an existing account, you should proceed to create one. Some of the key details for this process include your ID number, email address, and phone number.

Step 2: Click on the Department of criminal investigations menu in the dashboard. Once there, proceed to book an appointment. The appointment will include choosing both your preferred huduma center and the time for the visit. However, this will depend on the space availability.  Check the huduma centers list across the country here.

Step 3: Make the payment. The services cost 1,050 shillings. Hence, you should proceed to pay through the available payments such as mobile money. After payment confirmation, a receipt will be generated as evidence of payment.

Step 4: Print both the receipt and elimination finger and palmprint form. These are the documents that you should physically take with you during the appointment day.

Step 5: Visit the DCI offices as per the appointment.  The reason for this is to enable them to scan your fingerprints. A necessary process to enable the processing of the certificate.

Step 6: Wait for processing. It takes at least 5 days for the certificate of good conduct to be ready. Once ready, you get an email notification and should proceed to download it on the portal.